Introduction
This Privacy Policy describes how Sltkng ("we," "our," or "us") collects, uses, processes, and protects your personal information when you use our mobile application and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring you understand how your information is handled.
By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number when you create an account
- Booking Information: Appointment details, service preferences, payment information
- Profile Information: Profile picture, grooming preferences, service history
- Communication Data: Messages, feedback, and support inquiries
Technical Information
We automatically collect certain technical information:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App usage patterns, feature interactions, session duration
- Location Data: Approximate location to suggest nearby barbershops (with permission)
- Analytics Data: App performance metrics, crash reports, user engagement statistics
Third-Party Information
We may receive information from third-party services:
- Social Media: Profile information if you connect social media accounts
- Payment Processors: Transaction information for processing payments
- Analytics Services: Aggregated usage and performance data
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our barbershop booking services
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Booking Management: To process appointments, generate QR codes, send confirmations and reminders
- Personalization: To customize your experience, recommend services, and provide relevant content
- Communication: To send notifications about appointments, promotions, updates, and service announcements
- Analytics: To understand usage patterns, improve app performance, and develop new features
- Marketing: To send promotional materials, special offers, and loyalty program updates (with consent)
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms of Service
- Security: To detect and prevent fraud, unauthorized access, and other security threats
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage services
- Payment processing and financial services
- Analytics and app performance monitoring
- Customer support and communication platforms
- Marketing and advertising services
Business Partners
We may share limited information with barbershops and salon partners to:
- Process your appointments and service requests
- Provide you with relevant services and promotions
- Facilitate loyalty programs and special offers
Analytics Partners
We use third-party analytics services to understand app usage and improve our services. These may include:
- AppsFlyer: For app attribution and marketing analytics. Please review their Privacy Policy
- AppMetrica: For app analytics and user behavior insights. Please review their Privacy Policy
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate fraud, security breaches, or violations of our Terms of Service
- Respond to emergency situations involving threats to personal safety
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access limitations to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Hosting on reputable cloud platforms with robust security measures
- Employee Training: Regular privacy and security training for all team members
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for different periods based on the type of information and its purpose:
- Account Information: Retained while your account is active and for a reasonable period after account closure
- Booking History: Maintained for up to 3 years for service improvement and legal compliance
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
- Communication Records: Customer support communications retained for up to 2 years
- Legal Information: Information required for legal compliance retained as required by applicable laws
You can request deletion of your personal information at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete personal information
- Erasure: Request deletion of your personal information under certain circumstances
- Portability: Request transfer of your personal information to another service provider
- Restriction: Request limitation of processing of your personal information
- Objection: Object to processing of your personal information for certain purposes
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 13 without parental consent, we will take steps to delete such information.
For users between 13 and 18 years of age, parental or guardian consent may be required depending on your location and applicable laws.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
Third-Party Content Disclaimer
Important Notice: Our application may display third-party advertisements, links to external websites, or content from other sources. Sltkng is not responsible for the privacy practices, content, or security of these third-party services.
Third-party advertisements and links may:
- Collect their own data through cookies and tracking technologies
- Direct you to websites with different privacy policies and terms
- Contain content that we do not endorse or control
We strongly encourage you to review the privacy policies and terms of service of any third-party websites or services before interacting with them. Your interactions with third-party content are solely between you and the third party.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this Privacy Policy
- Notify you through the app or via email if you have provided your email address
- For significant changes, provide additional notice or seek consent as required by law
We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of our Service after changes to this Privacy Policy constitutes your acceptance of the updated policy.
Contact Us
For specific privacy rights requests, please include "Privacy Request" in your email subject line and provide sufficient information to help us process your request efficiently.